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FAQs
Explore our Frequently Asked Questions to discover essential information about Sirene Spa’s bespoke treatments, seamless booking experience, exclusive gift offerings, and premium spa facilities in Shoal Bay.
Sirene Spa is conveniently located inside the Ramada Resort at 35–45 Shoal Bay Road, Shoal Bay NSW 2315. Please obtain a DAY PASS from Ramada Reception to access us in the indoor pool section of the resort (if you aren't staying at the Ramada). We are just minutes from the Shoal Bay Beach and local attractions, making us the perfect destination for relaxation during your stay or local visit.
You can easily book your appointment online through our website booking system, this is our preferred method to book as we are quite busy in treatments daily. You are welcome to call 0478116327 if you are booking with a gift certificate or want to chat to a friendly team member. Or send us an email on info@sirenespa.com.au
We are open Monday to Saturday from 9 am to 5 pm, and Sundays from 9 am to 2 pm by appointment only.
We have a small selection of spa treatment offerings for little ones under (16 years of age). We offer a Pre Teen Facial for 30 minutes using Naturopathic Botanical Products for sensitive little skins with years of therapist experience. We also offer a Princess Mani or Pedi treatment which is a file, buff, massage and paint of the finger nails or toenails. As well as our "Mummy and Me Package" which is an hour treatment of facial and pedi spa treatment together in our couples room. Children must be accompanied by someone over 16 at all times during their treatment.
We offer a range of facial treatments including our Signature Rose Quarts Spa Facial using Waterlily and Spaceuticals products. We have our new Peptide Dream Facial which is extremely popular. We also have micordermabrasion, LED and naturpathic peels. All facials can be 30 minutes or 60-90 minutes in duration
Yes, we offer classic manicures and pedicures, Pure Fiji spa pedicures, Deluxe Parafango Pedicure treatments, and long-lasting Gel Polish options, all performed in a luxurious, relaxing environment.
We offer custom spray tans for a natural or darker, streak-free glow using Naked Tan solution, along with expert brow shaping, tinting.
Yes, our pamper packages can be tailored to include your choice of massages, facials, and nail treatments in the "create your own package"
Premium packages include treatments along with complimentary access to Ramada Resort’s spa facilities, including heated indoor pools, spa baths, and the infrared sauna.
Absolutely! We offer E-Gift Cards online on our home page as well as in spa vouchers to be picked up on site. Our beautifully designed gift vouchers are perfect for birthdays, anniversaries, or special occasions and can be redeemed for any treatment or package at Sirene Spa.
Treatment times vary, with massages and facials ranging from 30 – 90 minutes. Nail services typically take between 30 – 60 minutes depending on the treatment.
If you are not staying at the resort, the most convenient place to park is along Bullecourt Avenue.
Yes, we offer a range of treatments suitable for men, including massages, facials, and grooming services.
We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a cancellation fee equal to 50% of the booked treatment.
We recommend booking in advance, but walk-ins are welcome when availability permits. Calling ahead is advised to avoid disappointment.
Yes, we encourage combining treatments like massage and facial or manicure and pedicure for a complete pampering experience.
We exclusively use premium brands such as Pure Fiji, chosen for their natural ingredients and luxurious feel, ensuring your skin and body receive the best care possible.
Yes, we offer beautiful couples treatments and massages in our couples rooms for those wanting to enjoy their spa experience together in a relaxing, intimate setting.
We recommend arriving 10-15 minutes early to settle in. Please ensure your phone is on silent and that you aren't on a phone call or using your phone where noise can be heard by other guests having treatments. Please advise us of any health conditions or allergies when booking to ensure a safe, customised treatment.
We have eftpos facilities available in spa - this is our preferred method of taking payment for Sirene Spa. No fees incurred. Alternatively you are welcome to pay online via our secure payment gateway
Yes you may use the 3 heated spa's and indoor heated pool facilities before or after your treatment. We recommend to use it before your treatment as to not wash off the beautiful oils and facial products we use. We also recommend to please bring your own towel for use.
Yes there is a lift in the Ramada lobby area, once you receive a day pass you can access the lift to the first floor and then use the pathway over the outdoor pool and into the indoor pool building where you will find us.
No, unfortunately you will have to choose between using your gift voucher or a discount/offer
Yes, we can certainly take after hours appointments please call us on 0478116327 or email us on info@sirenespa.com.au to discuss an after hours appointment
Please book your desired appointment online with your e-gift card. You simply choose your desired treatment, go all the way to the payment section and press "pay now" after filling in your details. It will then ask right at the bottom for a Gift Voucher Code - this is a 15-16 letter and number code that you can then use to pay the deposit required. This will automatically come off your e gift card and the remaining amount will then be used on the day of your treatment.
2 years from purchase date
Please select the group option on our website (the facial and massage package is a guide as to what to have as it is our most popular treatment of massage and facial combined) Please write in the notes section when booking how many people it is for and what treatments you'd like to have. This is the easiest way to book multiple people in at one time. We will then do everything else at our end allocating therapists to each of you and confirming your booking via email. We can currently perform 4-5 treatments at any given time.
You can either select the couples massage or select multiple treatments that you'd both like at your desired time. In the notes section please state that it is for 2 people and can the treatments be performed at the same time. We will do the rest and allocate 2 therapists and adjust the booking so that you are both in at the same time.
No unfortunately we do not have a provider number to accept health care claims on massages at Sirene Spa. We do not perform Remedial Massage, only relaxation massage within our day spa.
We are a WaterLily Partner. Waterlily and Spaceuticals are the products and skin care we use for face and body. It is a professional clinical brand born from a naturopathic approach to skin where health is at the heart of each formulation. Australian made and owned - think - Botanical - Skin Nutrition! The divine feel and smell of all of the products will have you floating out of the spa.
Yes, most of our treatments are customisable for pregnancy and pregnancy safe. We are trained in pregnancy massage and wellbeing. Using Waterlily Naturopathic products to enhance your pregnancy glow. We offer side to side laying massage and up right facial and pedicure treatments for positioning, care and safety for you and your baby. We recommend pregnancy treatments from 20 weeks.
Simply jump online and click on the BOOK NOW button on the home page, you will see a drop down box saying ALL TREATMENTS. From here please select Group Booking and make your booking entirely online. Please enter in the Notes/Message section how many people will be attending and pay the $30 deposit required. This deposit will come off your treatment on the day. Please note that the price is PER PERSON not for the entire group. We always suggest our facial and massage package or our create your own package - depending on the time you would like to spend in spa. All facilities are complimentary. Charcuterie boxes and sparkling wine can be added to your booking by email request to info@sirenespa.com.au we will confirm your group booking when we receive it online.
We have used Naked Tan Tanning solution for 17 years and love it! We know you will too. We offer a light, medium or dark tan. It is green base. No going orange. We recommend having a spray tan 2 days before your event. It can last up to 10 days if you do not go into chlorine pools or sweat much or use AHA cleansers. The perfect wedding tan.
Not yet. We only have the one head spa which we adore and due to popularity we are looking at putting in another head spa by the end of 2026 so you can enjoy with friends and family.
Yes please that would be incredible if you can. We do have towels on site however we go through so many towels with our spa treatments that we can never guarantee that we will have any left over to give you for pool use. If you can bring your own that would be amazing! If you are staying at the Ramada they provide pool towels. If you cannot bring your own we totally understand and will do our very best to accommodate.
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